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What are the rules and deadlines to confirm my trip?

The following information applies to those participants who have been awarded under the 4th (applied in 2019)  and the 5th round (applied in 2021) of DiscoverEU, and who have been informed by the DiscoverEU Travel Team by email. Unsure about which rules apply to you? Look for the emails we sent you (search your inbox or spam folder for hello@start-discover.eu). Or, contact us at hello@start-discover.eu.

I did not submit my booking form yet

Round 4 (applied in 2019)

Travel period

If you applied for Round 4 in 2019 and were awarded in 2020: the travel period has already started. The latest departure date for the Flex ticket is 31 August 2022, for the Fix ticket, the departure date can be later. However, the last return date for both tickets is the 30 September 2022.

Booking form deadline

The booking form deadline has passed.

Round 5 (applied in 2021)

Travel period

If you applied for Round 5 in 2021 and were awarded in 2022: The travel period starts on 1 March 2022. the latest departure date for the Flex ticket is  29 January 2023, for the Fix ticket, the departure date can be later. However, the last return date for both tickets is the 28 February 2023.

Booking form deadline

The booking form deadline is 10 April 2022.


I completed the booking form but did not receive my FLEX ticket

All tickets are automatically sent via e-mail once you completed your form. The email has as a subject "Your order is confirmed – here’s what’s next" and is sent from the email address "customerservice@interrail.eu".


I completed my booking form or updated my itinerary, but did not receive my FIX ticket

The travel team will contact you as soon as your travel journey will be bookable. If you decide to postpone your travel, modify your travel journey or change your pass from FIX to FLEX, do not hesitate to contact the travel team via e-mail: hello@start-discover.eu.



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