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What happens if I haven’t received my reservation e-tickets or paper ticket?

Please note that when booking a reservation e-ticket, it may take up to 30 minutes before you receive a confirmation email with the ticket attached.

If you booked with the Interrail Self-Service and you have not received your confirmation email after 1 hour, please go to ‘View Reservations’ in your Interrail account overview. You can download the e-tickets from there too. If you can’t find your reservation there, please get in touch with 

If you ordered a paper ticket, and it was shipped, but you have not received it yet, please check the courier’s track&trace information. If you have issues, please get in touch with

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